Start with the right surface
Souqna now has three ways to begin. Choose the one that matches how much direction you already have.
From account to published store
The public store stays separate from your private draft until you explicitly publish it.
- Create the account and businessSign in, name the business, then add language, currency, and contact details.
- Choose a starting pointUse a template, begin in the workplace, or ask Souqy for a direction.
- Review the draftEdit content, products, and pages in the private preview before buyers see them.
- Publish when readyPublishing is explicit. Later edits return to a private draft until you publish again.
Builder and Souqna Pro
Use the visual builder for direct editing, or Souqna Pro when the job needs an AI-assisted workspace.
Visual builder
Arrange pages and blocks, edit identity and content, and inspect the result in the storefront preview. Saves remain in draft until publish.
Souqna Pro
A private workspace for asking, planning, and building. Use Ask to understand, Plan for an approval checkpoint, and Build to change the draft.
Products, pages, and brand
Keep the operating data in the account, then decide how the storefront presents it.
- ProductsTitle, description, price, imagery, category, and inventory.
- PagesHome, catalogue, product, policy, and custom pages.
- BrandLogo, colours, typography, and voice in Arabic and English.
Orders, payments, and shipping
Commerce settings are owned by each storefront, so credentials and buyer flows stay scoped to the right business.
Selling and collection
Receive orders or inquiries based on the business. Enable eligible payment methods in storefront settings and manage status from Orders.
Shipping and apps
Install an integration from Apps, enter the required business credentials, then test it on that storefront before publishing.
Open AppsAccount, access, and billing
Your account is the source of truth for storefront ownership, plan access, integrations, and team settings.
Support and legal documents
Write in Arabic or English. Include the storefront name and the page where the problem happened.
Terms of ServiceThe terms that govern access to and use of the Souqna platform.
These Terms of Service govern your access to and use of Souqna, including the website, dashboard, storefront builder, hosted storefronts, apps, and related support services.
By creating an account, publishing a storefront, or using Souqna, you agree to these terms. If you use Souqna on behalf of a business, you confirm that you are authorised to accept these terms for that business.
1. The service
Souqna provides tools for founders and merchants to build, host, manage, and improve bilingual digital storefronts. We may update, add, or remove features as the platform develops.
Some features are included only in certain plans or may require third-party services such as payment, analytics, shipping, domain, or marketing providers.
2. Accounts and responsibility
You are responsible for the accuracy of your account information, the security of your login, and the activity that happens under your account.
You must not use Souqna to publish unlawful, misleading, infringing, harmful, or abusive content, or to sell products or services that violate applicable law or third-party platform rules.
3. Storefront content and products
You remain responsible for your storefront content, product information, pricing, policies, fulfilment, customer communications, taxes, and compliance obligations.
Souqna may remove content, suspend a storefront, or restrict access if we reasonably believe the use of the platform creates legal, security, operational, or reputational risk.
4. Plans, billing, and changes
Paid plans are billed in Qatari Riyal unless stated otherwise. Plan limits, features, prices, and billing intervals are shown at checkout or inside the account area.
You can upgrade or request a downgrade according to the controls available in your account. Downgrades and refunds are handled under our Refund Policy.
5. Third-party services
Souqna may connect with third-party services. Those services are governed by their own terms and policies, and you are responsible for reviewing and complying with them.
We are not responsible for outages, decisions, charges, disputes, or data handling by third-party providers outside our control.
6. Intellectual property
Souqna, its software, design system, brand, templates, and platform materials belong to Souqna or its licensors. You may not copy, resell, reverse engineer, or misuse them except as allowed by these terms.
Your business content remains yours. You grant Souqna the limited rights needed to host, process, display, transmit, and support that content as part of the service.
7. Availability and support
We work to keep Souqna reliable, but we do not guarantee uninterrupted or error-free access. Maintenance, incidents, third-party issues, or misuse may affect availability.
Support channels and response times depend on your plan and the nature of the request.
8. Limitation of liability
To the maximum extent permitted by law, Souqna is not liable for indirect, incidental, special, consequential, or lost-profit damages, or for losses caused by third-party services, merchant activity, or customer disputes.
Nothing in these terms limits liability that cannot be limited under applicable law.
9. Updates to these terms
We may update these terms from time to time. When changes are material, we will take reasonable steps to notify users through the site, dashboard, email, or another appropriate channel.
Questions about these terms? support@souqna.qa
Privacy PolicyHow Souqna collects, uses, protects, and shares personal information.
This Privacy Policy explains how Souqna handles personal information when you visit our website, create an account, use the dashboard, publish a storefront, contact support, or interact with our services.
We design Souqna for bilingual businesses in Qatar and treat privacy as a core part of the product, not an afterthought.
1. Information we collect
We collect information needed to operate, secure, improve, and support Souqna. This may include:
- Account details such as name, email address, authentication identifiers, and business information.
- Storefront content such as products, pages, policies, images, settings, domains, and app configurations.
- Billing and plan information, including subscription status and payment provider references.
- Usage, device, log, analytics, and diagnostic data that helps us keep the service secure and reliable.
- Messages you send to Souqna through support, onboarding, forms, or email.
2. How we use information
We use personal information to:
- Provide, host, personalise, and maintain the Souqna platform.
- Create accounts, authenticate users, manage plans, and process billing-related activity.
- Operate storefronts, apps, domains, analytics, notifications, and support workflows.
- Protect Souqna, merchants, and buyers from fraud, abuse, security incidents, and policy violations.
- Improve product quality, performance, onboarding, and customer support.
- Comply with legal, tax, accounting, security, and regulatory obligations.
3. Sharing information
We share information only when needed to operate Souqna, comply with law, protect the service, or support your use of connected providers.
This may include infrastructure providers, authentication providers, payment processors, email services, analytics tools, error monitoring, support systems, and apps you choose to connect.
4. Merchant and buyer data
Merchants are responsible for the personal information they collect from their own buyers through a Souqna storefront, including order, shipping, payment, and customer service information.
Souqna processes that information to provide the storefront and related services, but merchants must publish and honour their own customer-facing policies where required.
5. Cookies and analytics
We may use cookies and similar technologies for authentication, security, preferences, analytics, product improvement, and performance measurement.
Some third-party services connected to Souqna may set their own cookies or collect analytics under their own policies.
6. Security and retention
We use reasonable technical and organisational measures to protect personal information. No online service can guarantee complete security.
We keep information for as long as needed to provide Souqna, meet legal or accounting requirements, resolve disputes, enforce agreements, and maintain backups and security records.
7. Your choices
You may request access, correction, export, or deletion of certain personal information by contacting us. Some requests may be limited by legal, security, fraud-prevention, or operational requirements.
You can also manage many account, storefront, and communication settings directly inside Souqna.
8. Policy updates
We may update this Privacy Policy as Souqna evolves. Material changes will be communicated through an appropriate channel, such as the site, dashboard, or email.
Privacy questions or requests? support@souqna.qa