These terms apply to orders placed with Basma. By completing an order, the buyer agrees to the product details, price, payment method, and delivery timing shown by the store. Custom or made-to-order items may require confirmation before production.
Basma uses customer details only to process orders, arrange communication or delivery, and support the purchase. Customer information is not sold or shared for unrelated purposes.
Refunds, exchanges, and cancellations are reviewed by Basma based on the product condition, customization status, and preparation or delivery progress.